The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the included copy of the letter that is being sent to owners, the owners are being instructed to contact OCAN (Oldsmobile Customer Assistance Network) if the retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
Defect & Vehicles Involved
General Motors has decided that certain 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser model vehicles fail to conform to Federal motor Vehicle Safety Standard (FMVSS) 210, "Seat Belt Assembly Anchorage". These vehicles were assembled with rear outboard seat belt anchorage's that may not withstand the required load. During loading, stress could cause the attachment metal to tear and allow the anchorage to separate from the body.
To prevent the possibility of this condition occurring and in order to comply with FMVSS 210, retailers will replace the existing anchor bolts with a new shoulder bolt and thread locking adhesive. Additionally, noise control patches will be applied at each anchorage.
All 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser vehicles within the breakpoints as shown.
All vehicles listed on the retailer printout will require correction. Campaign involvement, or campaign completion of any vehicle(s) in question, can be verified by utilizing VISS (Vehicle Information Service System).
Involved vehicles have been identified by Vehicle Identification Number Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved retailers with the campaign bulletin. Owner name and address data furnished will enable retailers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any retailer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
A pre-shipment of part number 15677022, merchandised package of 10 bolts/pack, and part number 11515174 merchandised with three (3) sheets/pack (each sheet makes six (6) patches) will be sent to retail facilities on or about the week of October 9, 1995. The pre-shipment will equal parts for approximately 15% of the number of vehicles to be repaired. The parts will be charged to the retailers' open account.
To ensure that any additional parts your retailer facility may require are obtained as soon as possible, order then from GMSPO (GM Service Parts Operations) on a C.I.O. order, with no special instruction code, but order on an advise code (2). All Goodwrench part system test retailers should order on a "VIP" order.
Owners will be notified of this recall on their vehicles by Oldsmobile Division (see copy of owner letter included with this bulletin).
RETAILER CAMPAIGN RESPONSIBILITY
This bulletin is notice to you that the new motor vehicles involved in this campaign may not comply with the standard identified. Under Section 108 of the National Traffic and Motor Vehicle Safety act, it is illegal of a retailer to sell a new motor vehicle which the retailer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your retail facility may be subject to a civil penalty up to $1,000 for each sale.
All unsold new vehicles in retailers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles. After campaign is completed, the vehicle may be released for sale/delivery.
Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the retailer listing, are to be contacted by the retailer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner's letter included in this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or it is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle. your cooperation in completing this campaign as soon as possible will be greatly appreciated.
THE PATCH, GM PART NUMBER 11515174 SHOULD BE CUT IN HALF LENGTH-WISE, AND EACH PIECE THEN CUT IN THIRDS, TO PROVIDE SIX (6) PIECES (EACH APPROXIMATELY 2-1/8" X 2-1/2") FOR EACH PATCH. TWO (2) OF THE 2-1/8" X 2-1/2" PIECES ARE TO BE USED PER VEHICLE AS "ANTI-RATTLE" PATCHES.
Remove the rear seat cushion assembly (see Figure)
SEDANS AND CUTLASS CRUISERS ONLY: Remove rear attaching screw from carpet retainer at rear door opening.
SEDANS AND CUTLASS CRUISERS ONLY: Carefully pull lock pillar trim from under the sill plate and using a block of wood as a brace, reposition the lock pillar trim inboard to provide access to the seat belt attaching bolt.
COUPES ONLY: Using a utility knife (or other suitable tool), remove a portion of the trim panel at the seat belt opening. This portion should be equal to the width of the opening on the trim panel. Caution should be taken not to damage seat belt.
Remove release paper from back of one (1) 1-1/8" x 2-1/2" noise control patch, position and install patch to body (prior to bolt installation) directly over seat belt attaching hole (see Figure).
Apply high strength thread adhesive such as GM # 12345498 or Loctite # 272 (or equivalent) to new anchor bolt threads prior to bolt installation.
Reinstall seat belt using new attaching bolt and torque to 42 Nm (31 Lb. Ft.).
SEDANS AND CUTLASS CRUISERS ONLY: Remove wood block, reinstall lock pillar trim and carpet retainer attaching screw.
Repeat steps 2 though 8 for the other side of vehicle.
Install a Campaign Identification Label.
Campaign ID Label
Each label provides space to include the subject corporate campaign number and the Oldsmobile retailer identification code of the retailer completing the campaign service. This information must be inserted with a ball point pen. Servicing retailers are to ensure that these numbers are recorded and the label is properly affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. This label is to be used in conjunction with a clear protective plastic cover which will also be provided to retailers when labels are ordered. Additional labels and covers are available at no charge to you in sheet stock of forty nine (49) per sheet from the following source:
Phone: 1-800-269-5100 (Monday - Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard Time).
Important: Refer to Item Number S-1015 when ordering GM Campaign Identification Labels.
Warranty Claim Information
Note: THE ONE TENTH HOUR (.1 HR) ADMINISTRATION ALLOWANCE IS NOW INCLUDED IN THE LABOR HOURS TIME.
Submit claims using the "V" labor operation for each vehicle:
Administration Allowance: .1 hour for clerical administration is included in the time listed in the "Labor Hours" column.
Parts Allowance for 1989 - 1993 model vehicles: The "Part Amount" should represent the retailer cost plus a 30% handling allowance for two (2) bolts, two (2) 2-1/8" x 2-1/2" noise control patches, and 0.2 ml of thread adhesive which are required for the repair.
Parts Allowance for 1994-1996 model vehicles: The "Part Amount" should represent the retailer cost plus a 40% handling allowance for two (2) bolts, two (2) 2-1/8" x 2-1/2" noise control patches, and 0.2 ml of thread adhesive which are required for the repair.
Dear Oldsmobile Cutlass Ciera or Cutlass Cruiser Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR RECALL:
General Motors has decided that certain 1989 - 1996 Oldsmobile Cutlass Ciera and Cutlass Cruiser models fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 210, Seat Belt Assembly Anchorage. These vehicles were assembled with rear outboard seat belt anchorage's that may not withstand the required load. During loading, stress could cause the attachment metal to tear and allow the anchorage to separate from the body.
WHAT WE WILL DO:
To prevent this condition from occurring and in order to comply with FMVSS 210, your retailer will replace the existing anchor bolt with a new shoulder bolt and thread locking adhesive. Additionally, noise control patches will be applied at each anchorage. This service will be performed for you at no charge.
WHAT YOU SHOULD DO:
Please contact your Oldsmobile retailer immediately to arrange a service date. Instructions have been sent to your retailer. It is estimate that parts will be available to your retailer October 17, 1995. Please ask your retailer if you wish an estimate of the total time needed to schedule, process and return your vehicle. Included in this time would be about twenty (20) minutes for a technician to perform the work required.
Your Oldsmobile retailer is best equipped to obtain parts and provide service to promptly correct your vehicle. However, if you take your vehicle to your retailer on the agreed service date and they do not remedy this condition then, or within five days, we suggest you call Oldsmobile Customer Assistance (1-800-442-6537). Deaf, hearing impaired, or speech impaired persons with telecommunication devices for the deaf (TDD/TTY) may contact Oldsmobile Customer Assistance at 1-800-TDD-OLDS (1-800-833-6537). They will assist you and the retailer in getting your vehicle corrected.
After contacting your retailer and Oldsmobile Customer Assistance, if you are still not satisfied that we have done our best to correct this condition without charge and within a reasonable time, you may write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
OWNER REPLY CARD:
The enclosed owner reply car identifies your vehicle. Presentation of this card to your retailer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us. We are sorry to cause you this inconvenience; however, we took taken this action for your safety and continued safety and satisfaction with our products.